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This short CPD course has been developed by ¾«¶«´«Ã½ and is delivered through our partner platform, StudyPRN, which also manages enrolment and payment processes.

This short course helps healthcare professionals navigate the complexities of human behavior to improve safety and effectiveness. We'll explore human factors – how people interact with their work environment – and their impact on patient care. The principles you will learn, (originally developed in aviation), are now vital across many sectors. We'll also examine communication, assertiveness, and conflict resolution, showing how these skills enhance both your personal well-being and patient safety. Finally, you'll review your own assertiveness skills, gaining confidence to handle challenging situations. This course equips you with practical tools to create a safer, more productive work environment. 

Learner Outcomes 

By the end of the course learners will be able to: 

• Define human factors and explain their influence on professional practice and patient safety within a healthcare setting.
• Describe the origins and application of human factors principles, illustrating their relevance beyond the healthcare sector.
• Analyse the role of effective communication, including assertiveness and conflict management, in enhancing personal well-being, patient safety, and team dynamics.
• Assess their personal assertiveness levels and identify strategies for improvement in professional interactions.  

Benefits of attending

This short course offers delegates insight into the psychological and environmental factors that influence decision-making and performance in healthcare settings. By understanding human factors, participants will be better equipped to identify risks, enhance communication, and respond confidently in high-pressure situations. The practical tools and reflective exercises provided will not only improve patient safety and team dynamics but also support delegates’ own resilience and professional growth. 

This short CPD course has been developed by ¾«¶«´«Ã½ and is delivered through our partner platform, StudyPRN, which also manages enrolment and payment processes.

You can apply using the link below, which will take you to our partner organisation’s site to enrol, access the course and make payment.